GENERAL ORDER INFO
Our stuff sells out fast! Adding an item to your cart does not reserve or hold the item. It can still be purchased by other customers before you checkout and complete your order.
We can not hold items and do not offer rain checks on discounted pricing or offers-Sorry!
We try our best to make sure our website is error free but mistakes do happen. We fix issues as quickly as we can however we do reserve the right to cancel your order if an item is incorrectly listed.CHANGES TO YOUR ORDER
We know mistakes happen! We only have a small window where changes to your order are possible so it is important to contact us straight away with your order number and all the details about the changes you need to make- The more details the better!
We are unable to combine your orders to be shipped out together-sorry!
We can only make changes to your address before it is packed so it is really important to contact us via phone right away. If your order has left us you will need to contact NZ POST
We have stacks of cool stuff but unfortunately we can’t add items to your order after it has been placed. This would require a separate payment via our secure website payment platform so best to place another order to grab that extra item!
Please allow up to 10 business days for your order to process; it may take another 1-2 days for your order to be shipped out. You will get a shipping confirmation via email the day your order is packed.
We ship worldwide! International shipping prices vary by country and the weight of your order. For international orders that have been in-transit for over 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held up due to customs fees.
At times the courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.
Once your order has left our facility we no longer have any contact or control over it and you will need to get into contact with the courier directly to obtain any information. Furthermore, if an order has been marked as delivered we have entirely no contact with it and you will need to get into direct contact with the courier with any questions and concerns you may have.
Please note that during sale activity/promotional periods, your order may take up to 10 working days to be delivered.
The silly season is here! Please be patient and allow time for us to dispatch your order, we're trying our absolute best to get it to you in time.
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